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EVA-Bench: A New End-to-end Framework for Evaluating Voice Agents research paper by ServiceNow, 2026

ServiceNow · May 13, 2026 · Agents and evaluation · 77 upvotes · unverified 4 months ago

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What it shows

EVA-Bench presents a comprehensive evaluation framework for voice agents that simulates realistic conversations and measures performance across multiple voice-specific failure modes using novel accuracy and experience metrics.

UnverifiedHugging Face's summary; not yet checked by hand.

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About this paper
Authors
Tara Bogavelli, Gabrielle Gauthier Melançon, Katrina Stankiewicz and 10 more
arXiv
2605.13841 · PDF
Citations
Not counted yet · Semantic Scholar
Upvotes
77 · Hugging Face
Code
github.com/ServiceNow/eva
Lab
ServiceNow · on Companies · on Acquisitions · on Quarterly · on Paydays · on TechConf

Changes

What changed
New paperFound by the weekly scan, unverifiedSep 26, 2026today

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